Technician Training & Professional Development

Advanced Technical Training with Eric Ziegler

In 2019, our team had the opportunity to participate in an in-depth advanced diagnostics training hosted right at our shop by nationally recognized instructor Eric Ziegler. This hands-on session focused on cutting-edge diagnostic techniques, equipping our technicians with deeper insights into modern vehicle systems and emerging technologies. Workshops like these reflect our commitment to continuous learning and ensure our team stays ahead of rapidly evolving automotive advancements. Investing in advanced training not only sharpens our skills—it helps us deliver precise, efficient, and reliable service to every customer who trusts us with their vehicle.

A group of automotive technicians gathered around a diagnostic laptop connected to a vehicle on a lift, receiving hands-on instruction from Eric Ziegler during Advanced Technical Training.

A training session in a garage setting, with a group of participants focused on a projected slide presentation. The session is part of Advanced Technical Training led by Eric Ziegler.

Several automotive professionals collaborate around a tool cart during a practical learning segment of the Advanced Technical Training with Eric Ziegler, while a slide presentation continues in the background.

Technicians closely observe diagnostic data on a laptop connected to a raised vehicle, guided by Eric Ziegler as part of his Advanced Technical Training program.

Eric Ziegler stands with a group of attendees, smiling for a group photo inside the garage during his Advanced Technical Training event.

Vision Hi-Tech Training & Expo – Kansas City

In 2022, members of our team attended the Vision Hi-Tech Training & Expo in Kansas City—one of the nation’s premier events for automotive service professionals. This multi-day conference brought together top industry instructors and leaders, offering advanced training in diagnostics, emerging vehicle technology, and shop management. Participating in events like Vision allows our technicians and service advisors to stay at the forefront of automotive innovation. It’s part of our continued investment in education, ensuring we bring the most current knowledge and best practices back to our customers in Phoenix.

Lunch & Learn with Service Manager Edgar Norris

This month, our team gathered for an in-house Lunch & Learn session led by our Service Manager, Edgar Norris. These sessions create a valuable opportunity for team members to connect, share ideas, and gain insight into customer care, workflow improvements, and evolving service practices—all in a collaborative, casual setting. Edgar shared his experience and leadership strategies, focusing on how clear communication and attention to detail help elevate the customer experience. Events like this are part of our ongoing commitment to professional growth, team development, and delivering top-tier service to every vehicle that comes through our bays.

Two technicians attentively follow a presentation on a wall-mounted screen during a Lunch & Learn session led by Service Manager Edgar Norris at 3A Automotive & Diesel Repair.

A group of team members sits around a conference table with food and drinks, engaged in a Lunch & Learn training session led by Service Manager Edgar Norris, with a digital dashboard displayed on the screen at 3A Automotive & Diesel Repair.

Virtual Diagnostics Training with Diag Nation

In 2022, our team participated in a high-level virtual training hosted by Diag Nation, featuring renowned instructors Adam Robertson and Eric Ziegler. Conducted directly from our shop, this session focused on advanced diagnostics and drivability strategies, equipping our technicians with deeper knowledge of today’s complex vehicle systems. Virtual access to industry-leading trainers allows us to stay current with cutting-edge tools and evolving technology—without leaving our facility. Sessions like this are a key part of how we invest in our team’s ongoing education, ensuring we continue to deliver accurate, efficient service rooted in technical excellence.

Technicians seated in a repair bay attentively watch a virtual training session on a large screen, featuring Diag Nation’s Adam Robertson and/or Eric Ziegler. The 2022 session took place at the shop, with tools, equipment, and a service vehicle visible in the background.

Advanced Diesel Diagnostics Training with Diag Nation

In March, three of our technicians participated in a specialized diesel diagnostics training led by Adam Robertson of Diag Nation. This advanced-level course focused on in-depth strategies for diagnosing complex issues in modern diesel systems. Held off-site, the session was designed for experienced techs ready to expand their expertise in drivability and system analysis. While not all team members attended—due to the highly technical nature of the training—our participating technicians, pictured in the back row, brought valuable knowledge back to the shop. Investing in focused, high-level training like this strengthens our team’s overall skillset and allows us to offer even more precise, effective service for diesel vehicles.

Close-up of engaged technicians seated together, including shop team members, during the March 13, 2025 Diag Nation training session focused on advanced diagnostics.

A classroom-style diesel diagnostics training session led by Adam Robertson of Diag Nation in March. Attendees are seated at tables with laptops and notebooks, while a projected presentation shows waveform analysis. Three of the shop’s technicians are seated in the back row, participating in this high-level training tailored for advanced diesel diagnostics.

A hands-on training session with Adam Robertson of Diag Nation in full swing, as attendees work on laptops and follow along with a projected diagnostic waveform inside a busy automotive shop.

A wide-angle view of the Diag Nation training held on March 13, 2025, showing a packed garage with technicians actively participating, laptops open, and diagnostic material projected on-screen.

Adam Robertson of Diag Nation leads a comprehensive diagnostic training class with more than 20 attendees. The session is held in a working shop environment with a van in the background and rows of tables lined with focused technicians.

ATSS Ford 6.7L Powerstroke Training with Mike Cleary

In May 2024, our technicians took part in specialized Ford 6.7L Powerstroke training led by Mike Cleary of ATSS Training. Known for his deep expertise in Ford diesel systems, Mike delivered an intensive session focused on diagnostics, drivability, and repair strategies specific to the 6.7L Powerstroke platform. Ongoing training like this reflects our commitment to staying ahead of evolving vehicle technology. By continuously investing in advanced education, we ensure our team is equipped with the most current tools and knowledge to diagnose and service complex systems with confidence and precision. At 3A Automotive & Diesel, we never stop learning—because our customers deserve the best.

Close-up view of a projected slide displaying

Participants attentively listen to a presenter speaking on diesel injector systems during the 6.7L Power Stroke Diesel training. The slide highlights injector specs such as piezo actuation and IQA programming requirements.